Shipping policy

DELIVERY

The Supplier shall ensure that:

(a) each delivery of the Products is accompanied by a delivery note which shows the date of the Order, all relevant Customer and Supplier reference numbers, the type and quantity of the Products (including the code number of the Products, where applicable), special storage instructions (if any) and, if the Order is being delivered by instalments, the outstanding balance of Products remaining to be delivered; and

(b) if the Supplier requires the Customer to return any packaging materials to the Supplier, that fact is clearly stated on the delivery note. The Customer shall make any such packaging materials available for collection at such times as the Supplier shall reasonably request. Returns of packaging materials shall be at the Supplier's expense.

The Supplier shall deliver the Products to the location set out in the Order or such other location as the parties may agree ("Delivery Location") on such date as the Supplier shall notify the Customer in the Order Confirmation (or any such updated Order Confirmation) ("Delivery Date").

If the Supplier has agreed in advance upon the Customer placing the Order, the Customer may collect the Products from the Supplier's premises or such other location as may be advised by the Supplier prior to delivery ("Collection Point").

Delivery of the Products shall be completed on the Products' arrival at the Delivery Location or upon the Supplier making the Products available for collection from the Collection Point (as applicable).

The Supplier does not handle or unload the Products on arrival at the Delivery Location and does not load the Products at the Collection Point. The Customer must ensure that adequate assistance, equipment and personnel are available to unload the Products upon

The Supplier can supply a premium, dedicated delivery service, pursuant to which the Supplier will arrange for the Products to be unloaded (but not, for the avoidance of doubt, installed) at the Delivery Location ("Dedicated Delivery Service") provided that the Customer requests the Dedicated Delivery Service in the Order.

If the Supplier fails to deliver any or all of the Products ("Undelivered Products"), its liability shall be limited, at its election to one of the following:

(a) replacing the Undelivered Products within a reasonable amount of time; or

(b) issuing a credit note against the invoice raised for the Undelivered Products; or

(c) where the Customer has paid in advance for the Undelivered Products, the Supplier may elect to reimburse the Customer for the price of the Undelivered Products.

The Supplier shall have no liability for any failure or delay in delivering the Products where:

(a) such failure or delay is caused by the Customer's failure to comply with its obligations under the Contract, including a failure to:

(i) collect the Products in accordance with clause 3; and/or

(ii) provide the Supplier with the correct delivery address or any other relevant instructions; and/or

(b) the failure or delay has been caused by a Force Majeure

If the Customer fails to take delivery of the Products or collect the Products from the Collection Point on the Delivery Date, then, except where such failure or delay is caused by the Supplier's failure to comply with its obligations under the Contract:

(a) delivery of the Products shall be deemed to have been completed at 9.00am on the Delivery Date ("Deemed Delivery") and responsibility for the Products shall pass to the Customer upon Deemed Delivery;

(b) the Supplier shall store the Products until delivery takes place, and charge the Customer for related costs and expenses (including, without limitation, storage and insurance);

(c) if the Customer fails to accept delivery of the Products within 4 weeks of the date of Deemed Delivery, the Supplier may re-sell or otherwise dispose of the Products (or any part of them) to any third party, without any liability to the Customer.

Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery of the Products that is caused by a Force Majeure Event or the Customer's failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Products.

The Customer shall not be entitled to reject the Products if the Supplier delivers up to and including 5% more or less than the quantity of Products ordered, but a pro rata adjustment shall be made to the Order invoice on receipt of notice from the Customer that the wrong quantity of Products was delivered, and if any excess Products supplied are not required by the Customer, the Customer shall be responsible for disposal of such products.

The Supplier may deliver the Products by instalments, which shall be invoiced and paid for separately. Each instalment shall constitute a separate Contract. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.

The type and quantity of Products recorded by the Supplier upon dispatch from its premises shall be conclusive evidence of the type and quantity received by the Customer upon Delivery, however the Customer is responsible for checking the Products upon Delivery and ensuring that it has been supplied with the correct Products (including but not limited to, the correct colour), before installing the Products at the Installation

The Supplier is able to deliver to certain countries outside of the United Kingdom (“International Delivery Location”). However there are restrictions on certain Products for certain Countries, so the Customer must contact the Supplier before ordering Products for delivery to any International Delivery Location to check whether the Supplier is able to deliver to the Customer’s preferred country or location.

The Customer shall be responsible for payment of any import, duties and taxes which are applied when the Products reach the International Delivery Location. The Supplier has no control over these charges and cannot predict their amount. The Customer shall be responsible for ascertaining the amounts of any such import, duties and taxes and for payment of the same.

The Customer shall be responsible for complying with all applicable laws and regulations in the relevant International Delivery Location. The Supplier does not warrant or guarantee that the Products will be compliant with any International laws applicable in any International Delivery Location, and will not be liable for any breach of such laws by the Customer or in relation to the Products.

The Supplier may (in its sole discretion) permit the Customer to return Products after delivery provided always that:

(a) the Products have not been removed from their packaging or in any way handled, modified or installed (such that they are no longer in a saleable condition (in the opinion of the Supplier));

(b) the Products are not Bespoke Products;

(d) the Customer pays to the Supplier a restocking fee of 20% of the total price of the Products being

To read our full terms and conditions, go to https://www.trekkerglobal.com/pages/terms-conditions-privacy-and-returns-policies